Refunds

Refunds on Active and Terminated Cards

Refunds can still be processed even after a card has been terminated, provided the refund relates to a transaction that was originally made using that card. Understanding how refunds are handled in different scenarios helps ensure a smoother experience for both merchants and cardholders.

Refunds on Terminated Cards

If a card has been terminated, the customer can still receive refunds for eligible transactions that were originally processed using that card.

How It Works

• The original purchase must have been made using the terminated card.
• Once the merchant successfully processes the refund, it can still be received even though the card is no longer active.
• Refunds received on terminated cards are automatically credited to the business position, allowing the business to reimburse the cardholder through the appropriate channel.

This process is handled automatically by the payment network and Miden's settlement process.

Refunds from Non-Miden Sources

In some cases, a refund may be initiated from a source outside the standard Miden transaction flow.
If this happens and the refund cannot be processed successfully, the customer should contact the merchant directly and request that they recall the refund before initiating another refund through the correct payment channel.
This helps ensure that the refund is routed correctly and prevents delays or duplicate refund attempts.
Important Notes

• A terminated card can still receive refunds for eligible transactions originally made with that card.
• Refund eligibility is not dependent on whether the card had funds when it was terminated.
• Refunds received on terminated cards are automatically credited to the business position for onward settlement to the cardholder.
• Do not process refunds from external transactions into the card. If a refund is processed into a card but the original transaction did not originate from the card, the card becomes frozen. To resolve this, the user should reach out to the merchant for a recall of this refund. 

Finally, the key is to stay informed about your customers' activities and maintain communication with Miden’s support team for any concerns or queries related to their cards and refunds. We are here to assist you and ensure that any issues are resolved promptly.