Blocked (Suspended) Cards
George
Last Update 2 months ago
Miden prioritizes security and financial well-being. To mitigate risks and protect our merchants, some cards might be blocked in certain situations. Let's delve into the reasons behind blocked cards and address related concerns
Reasons for Blocked Cards
1. Three Consecutive Failed Transactions Due to Insufficient Funds:A customer's card may be terminated after consecutive failed transactions due to insufficient funds, depending on the rules configured by the business.
Businesses have the flexibility to define their own rules for card termination based on repeated insufficient fund declines. Cardholders should ensure they have sufficient funds on their cards to avoid repeated failed transactions and possible card termination.
2. Non-Miden Refunds
As a security measure, your card may be blocked if you receive a refund from a source other than the original Miden card transaction (for example, an externally initiated refund).
The card will be reactivated once the merchant has successfully recalled the refund. To help prevent this situation, customers should be advised not to process refunds from external sources into their Miden card.
3. Suspected Fraudulent Activity
If Miden’s transaction monitoring tools detect suspicious activity on a card, such as unusual spending patterns or attempted transactions from unfamiliar locations, the card could be blocked as a precautionary measure to prevent potential losses.
Important Note: When a card is blocked by Miden, merchants won’t be able to unblock this card on their end, and are required to escalate this on our support channel. The cardholder will also not be able to perform new transactions until the card is unblocked.