Refunds

Refunds in the context of card transactions, especially when dealing with terminated cards or refunds not originating from the primary source (in this case, Miden), can be a complex process. Understanding how these refunds are managed, the security measures in place, and the steps to follow for various scenarios is crucial for cardholders. Let's explore different aspects of the refund process and how to navigate them

Balance Refund After Card Termination:

1. If a card has been terminated, the Customer is still eligible to receive refunds, only if the card has value (money) at the point of termination.
2. If you're expecting a refund after a card has been terminated and this hasn't been processed, merchants are advised to raise this in their support slack channel with Miden’s support team, and we will assist you in initiating and processing the refund. However, this process is automated. T&Cs apply.

Refunds from Non-Miden Sources Leading to Card Block:

1. If a card receives a refund from a source other than Miden, it may be temporarily blocked as a precautionary measure for security reasons.
2. To unblock this card, the customer will need to provide proof or evidence of the refund from the merchant, complete a full KYC (Know Your Customer) process to verify the customer's identity and provide the reason for the refund. 

Finally, the key is to stay informed about your customers' activities and maintain communication with Miden’s support team for any concerns or queries related to their cards and refunds. we are there to assist you and ensure that any issues are resolved promptly.